Once you login to your vendor account, you will see the following on your vertical menu.

 

1. Home – where you can see gross sales this month, gross earnings this month, items sold this month, orders received this month. You will see your sales chart by date, store analytics, a pie chart showing sales by products, a bar chart showing sales, world map showing where your customers come from, notifications received, Inquiries received, your store stats and latest topics published on the site.

 

2. Media – where you can see all the pictures you’ve added to the site via products or blog post or during store setup. You can view, edit or delete.

 

3. Articles – where you can see all the articles you have submitted for publication on the site, the published, the pending and the draft. You can add new, edit or delete.

 

4. Products – where you can see all your products on the site, the published, the pending and the draft. You can view all, filter by category, filter by products type, filter by price. You can view each, add new, duplicate, edit or delete.

 

5. Orders – where you can see all your orders, the pending orders, orders under processing, orders on hold, orders completed, orders refunded, draft orders, primary orders accepted and orders shipped. You can see the purchases, the billing address, the shipping address, your gross sales, your gross earnings (net of site fees), the delivery person involved, the date, etc. You can print them, download PDF, excel or csv file. You can filter by date range, filter by products, unpaid by site, requested for payment, paid by site, and cancelled. You can just search for the particular order and work with it.

 

6. Coupons – where you can see all the coupons you’ve created for your store. You can filter by percentage discount or fixed product discount. You can see the code, the type, the amount, the usage limit and the expiry date. You can view, duplicate, add new, edit or delete.

 

7. Customers – where you can see all your customers, their user name, real names, orders, money spent, etc. You can print, download PDF excel or csv file. You can add, edit or delete.

 

8. Delivery Person – where you can see all your delivery persons. You can add or remove delivery persons. Your delivery persons will get an email automatically when goods are bought from your store. So he’ll start coming to pick it up for delivery.

 

9. Staff – as a vendor, you can add staff and control what each staff can do on your store. You can have one to manage products and prices, another to write articles and blog posts, another to manage your ledger and request for payment from the site, etc.

 

10. Analytics – where you will see your store analytics for last 365 days, last month, this month, last 7 days or custom date range. You will see the top locations where your store visitors come from, your daily store views stats, most visited categories in your store, most viewed products and products stats search menu, and category stats search menu.

 

11. Refund Request – where you can see all the refund request you have if any, the request ID for each, the order ID for each, the amount, the type, the reason and the date. You can filter by all, approved, requested or cancelled. You can print it out or download PDF excel or csv file.

 

12. Add to My Store – once anyone has listed a product on the platform, you can with one click add the same product to your store here. Then you can edit the price and whatever else you want to edit. You can filter by category, filter by products type or just search for the product you want added to your store.

 

13. Settings – where you can update all the settings about your store like the general settings, location,. payment methods, shipping policies, delivery terms, SEO, store policies, customer support, store hours, analytics region, vacation mode, etc.

 

14. Payment – where you can see all the payments due or pending or received from the site. You can filter by date range, approved, processing or cancelled if the customer cancelled the order. You can print it out, download PDF excel or csv file.

 

15. Followers – where you will see all the followers of your store. When people follow your store, the system shows your products to them first when they visit the shop page (not the home page or front page).

 

16. Support. Evey customer has a customer dashboard and in the dashboard, they have a place to raise support tickets. If they raise a ticket for your store, you will find them on your support tab. You can filter Open, Closed, by products and by date range. You will see the ticket number, the category, the issues, the items involved, the priority, date and action.

 

17. Reports. Here, you will see your gross sales, earnings, withdrawal, refunds and order count. You can filter by date, by products, low in stock, out of stock. The date can be one year, last month, this month, last 7 days or custom date range. You can print it out or download PDF file. You can actually manage stores for a lot of people with this level of reporting.

 

18. Reviews – where you can see all your store reviews, the author, the comments, the ratings and the date. You can filter by approved and pending.

 

19. Ledger Book. This is your business record with the site. You can see your total earnings, total withdrawal and total refund to customers. You can filter by completed, pending, refunded or cancelled. You can further filter by order, withdrawal, refunded, partial refunded or charges. Everything is arranged in credits and debits with the dates.

 

20. Logout – where you hit to logout of your store with one click.